Bookings, feedback and complaints must be taken up with each stylist as we run a self employed rent-a- chair system.
Booking Policy & Cancellations
Bookings can be made in salon, by telephone or via social media. Please be aware that bookings will be made in salon opening hours only, if you contact us out of this time; we will respond when we are next back in the salon.
Some bookings may require a non refundable booking fee at the stylist’s discretion, particularly in busy periods or for time-consuming services. This payment can be made over the phone or by our online invoicing system.
Please be advised that by booking an appointment with us, you are agreeing to our booking policy. Terms and conditions apply.
Cancellations must be given with 24 - 48 hours notice. Please notify us of a cancellation as soon as possible to avoid being charged a late cancellation fee. Cancellations/ no shows after this timescale will be charged at 50% of the total appointment cost billed via our online invoicing system. This must be paid within 7 days of the original appointment. A late cancellation fee will be charged if it is not a fair and reasonable amount of time to fill the appointment. We reserve the right to request this payment after the appointment time. Failure to pay will result in informing relevant authorities and even being passed on to a debt collection agency.
Last minute appointments will be advertised on our Facebook and/or Instagram pages.
We run very busy columns and often have bookings weeks in advance. Appointment times are allocated to a client for the required service. Please ring and let us know if you are going to be late. We can usually allow a couple of minutes into this appointment time but please be advised that if you are more than 15 minutes late, we have the right to cancel your appointment and the late cancellation fee (as above) will be charged. In some circumstances, we are prepared to simplify your service, however this is unfair to impact on other customers following your appointment time.
It is our priority to ensure you are completely satisfied with the service you receive from us. Complaints are rare but we take them very seriously, so we have a complaints process which we follow to make sure things are put right where needed and we can learn from your feedback.
If you are unhappy with the service you have received, please tell your stylist either before you leave the salon, or as soon as realistically possible once you have left. We will listen to your feedback, ask relevant questions to understand your complaint and we aim to resolve any complaints within 4 weeks.
If you have left the salon, you must not go to another salon as we have the right to see the service you received from us to identify the problem. We are unable to rectify or resolve any issues if you have been elsewhere.
Lost/ Damaged Property
We are unable to take responsibility for any property or belongings lost or damaged in the salon unless it is caused by a member of staff due to carelessness. Please notify us of any damages as soon as possible so we can deal accordingly.
It is your responsibility as the owner, to take care of anything you bring to the salon. We ask you kindly not to bring unnecessary belongings with you.
Colour Responsible Policy
It is our duty to provide a safe and professional service to you and your hair. Sometimes we need to say “no” or at least not yet. The integrity of your hair comes before all else.
This also means that at this moment in time, we are unable to provide chemical services to anyone under the age of 16 years old.
An Allergy Alert Test (skin test) is required at least 48 hours before your colour appointment. Please make an appointment for a consultation, which will include your AAT. We will apply a small amount of colour to the back of your ear and leave for 48 hours. Should you experience any signs of irritation, redness, swelling/ inflammation or itchiness, please wipe away the colour and inform us promptly. If you develop any symptoms that make you feel unwell, please contact a medical professional.
When you attend your appointment, an observation of the test site will be carried out and you will be required to sign authorisation on your colour record card.